Public Lab Wiki documentation


Issues

3 | 23 | | #2104

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Thanks for helping to make Public Lab's websites better! Here's how to report problems, bugs, questions, etc. about our various websites:

Where to report

Report issues (bugs, feature requests) for this website, PublicLab.org:

Report a issue on GitHub

Or, if you don't have a GitHub account, use this form to post your issue:

Report an issue

Site slow?

We have a performance monitoring system now installed to track slow load times on the site, courtesy of Skylight. Check this graph to see if it's a system-wide issue, or potentially related to your internet connection.

In this example below, see how the graph can spike into 20 or 30 second load times? That's a site-wide issue that may be affecting you (although in this graph, it's been resolved and the graph has returned to normal).

graph-skylight.png

Existing reports

Here are issues reported by others:

Title Author Updated Likes Comments
Spectral Workbench: Can't search (502 Bad Gateway) @dlwilson1a 약 4년 4
We are having trouble with our map knitting @jerejack0507 4년 이상 3
How can the account be deleted? @tupaschoal 4년 이상 0
Problem with Photo Monitoring Plugin on Fiji @SamWolfe 5년 이하 3
Is our error reporting adequate? @icarito 5년 이상 7
How do you write and post in the public lab community? Asking for our developers! @emash 5년 이상 4
Changing my username @sam_ettenborough 5년 이상 1
How can I create and work on my own issue in Github? @bsugar 6년 이상 4
How are the Q&A's tied together in the website database? @bsugar 6년 이상 3
How can I delete a User Account? @niklasjordan 6년 이상 3
How do I interpret the relationship between the schema.rb file and the models? @bsugar 6년 이상 4
Uploaded pictures always stays vertical @aemilius89 7년 이하 6
Link to notes tagged not working @asnow 약 7년 1
Moderate questions with machine learning. @Aleksi12358 7년 이상 3
It is impossible to connect to our pad: http://pad.publiclab.org/p/atuqueetva PLEASE HELP @urijosa 7년 이상 2
Search function operating strangely? @gretchengehrke 7년 이상 2
How do we address the issue of people posting the same or very similar questions? @stevie 7년 이상 5
Social Integration of Public Labs with FB @bansal_sidharth2996 7년 이상 3
Error with showing contributors for a tag? @gretchengehrke 7년 이상 1
How are the questions sorted on the 'Unanswered' tab? @stevie 7년 이상 1
How can we get hashtags on research notes so they are found on Twitter? @zengirl2 8년 이하 2
Is it possible to generate a word cloud based on a tag's related tags? @pdhixenbaugh 9년 이하 2
Activity Grids formatting - what will be their final form? @pdhixenbaugh 약 9년 10
What goes into choosing a topic name? @liz 약 9년 2

Your help makes Public Lab better! We deeply appreciate your helping refine and improve this site.

To learn how to write really great issues, which increases the chances they'll be resolved, see:

https://publiclab.org/wiki/developers#Contributing+for+non-coders

Report issues for other Public Lab sites:

Want to get more involved in creating Public Lab open source software? Visit the Developers page and join the "plots-dev" list.

What to report

When people help find and describe problems, they play a key role in building open source software. When filing an issue, please include, at a minimum:

  • what you did just before the problem occurred
  • your browser and browser version
  • your operating system
  • any web addresses needed to see the problem (such as the URL of this page)
  • your PublicLab.org username (if you have one)
  • describe how urgent the problem is (desperate or just-trying-to-help!)

If you are able, it may also help to quickly resolve the issue if you:

  • test if it happens in a different browser or on another computer
  • test if it happens whether you are logged in or not (if applicable)
  • test if it affects other users, or whether this happens to you only sometimes

The more input you can provide, the faster our developer community will be able to solve the problem.

The easy way

If you are unsure how to submit an issue/bug/feature request, please simply fill out this form, which will be sent to the web working group. They will file it and email you the URL so you can participate/follow along.

However, we strongly encourage you to submit a Github request as described above; this makes it much easier and faster for our community to respond to your request!

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