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Question:HELP! Cannot see any live video or take pictures.

by JorgeHM | March 25, 2021 18:10 | #26029


Hello guys! I just receive my new preassembled Infragram Pi Camera. I connected my laptop to the wifi network generated by the camera without any trouble, but I can not see any live video. The pi.local is continously refreshing trying to load images, but nothing happens.

I tried with different power supplies and diferent laptops and smartphones (Android), but I got the same problem.

Can you help me please?!image description



10 Comments

@jorgehm thanks for your question. It's always so frustrating when technology glitches occur. I've gone ahead and added some additional tags to your post (including android), hopefully this will get more community members to respond.

Also tagging my colleagues @purl @mimiss @warren in case they have more information

Thanks @amocorro I'm looking forward to use this camera.


Hi @JorgeHM the most common reason for this is the ribbon cable being inserted backwards (it's quite confusing, both ends could be reversed so 4 possible ways to connect it and only 1 is correct :-///) OR for the tiny ribbon connector between the lens and the camera circuit board to be mis-seated. Sometimes it's not 100% inserted or it's not flat. Try making sure it's firmly seated and try restarting?

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Hi @warren, thanks for your reply. I checked the ribbon cable and it's look OK, but I installed again anyways, following the intructions in the tutorial (https://publiclab.org/notes/warren/05-20-2019/set-up-a-raspberry-pi-camera-with-pi-builder ). But when I connected the camera, the problem persist.

Any other idea of what's happening?

best regards, J.

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Hello guys, @warren @amocorro @purl @mimiss

Any idea of what is happening? I'll be thankful if you can help to solve this issue.

Regards,

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@JorgeHM, how is the connecting of the camera lens to the circuitboard? I've gotten this error before when that was loose. to check this, you'll need to remove the camera circuit board from the white side of the case. Connected to the camera lens by a small ribbon is a black box that snaps onto the circuitboard. See if that black box is tightly connected or wiggly, you want it to be snug.

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Hello mimiss, Thanks for your reply.

I tried what you suggest, but it didn't solve the problem. Any other idea to solve this issue?

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Hey! I just ordered a pre-assembled infragram camera and i have the same problem as jorgehm. i checked the ribbon cable - no result. any other solutions?

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Sorry to hear about these issues with getting a video feed. @a1ahna, do you have any other tips or tricks to try?

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Hello guys,

It been a while, I would like to know if there are any comments about this problem.

What if I reset the SD card a install the program again? How can I determine if is a software or hardware problem?

Regards,

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