Question: Has anyone experienced difficulty to log in this site? I having the trouble since yesterday. Not just log in, but to save spectrum too (sometimes can log in but take a long loading). sorry for my bad english.

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silvi_ap51 asked on May 22, 2018 14:47
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I used portable spectro based web camera



spectrometer software spectral-workbench spectral-workbench-api developers

question:spectral-workbench



9 Comments

warren 28 days ago

Hi, silvi_ap51 - sorry you're having trouble -- we had some server slowness that may have caused this. @icarito has been working on it. Can you try again today and tell us how it went?

SarahC 27 days ago

It's slow again today - 2 minutes and the "capture" page is yet to appear, all the other sites in Chrome refresh fine.

silvi_ap51 27 days ago

ohh, I see, and 2 days ago i can work with it without any problem and use other browser (opera, not chrome). but since yesterday it happened again :( now i can't work :(

KIAS 25 days ago

I am also having difficulty to load the main page, capture spectrum and also to save the data. It takes too long to log in as well. I am having this problem since last week. I hope you can sort it out sooner.

icarito 25 days ago

Hi, I'm the sysadmin for Publiclab and I'm looking thru the issue which is affecting our database. I will update you as soon as I have a definitive solution. For the time being the service is restored. Sorry for the inconvenience.

icarito 25 days ago

Hi, in fact the database was failing so I'm re-creating it and moving it into a new container. Currently the site is down, expecting to be back in the following couple of hours. Sorry again for the inconvenience.

icarito 25 days ago

Hi, I've reloaded the database data into a new container. I'll keep an eye on it and have enabled logging for slow queries. It may be that the database has grown a lot and we need to optimize it.

silvi_ap51 24 days ago

Hi, thanks a lot for your concern, i hope we can work with this site as soon as possible :)

SarahC 21 days ago

Thanks icarito! xx

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